FAQ

THINKING WITH THE EARTH & LOCAL IN MIND

  • All pieces are made to order so that there is no leftover product or wastage

  • Hand made in the US

  • Travel - as all materials and product are sourced and made locally, there is no carbon emissions based on travel

  • All fabrics have already produced and purchased, this is their second life, or are the leftover and ends from the fabric mill production

  • Leftover material is all used in the creation of other products as the product design is to create sustainable product creation that is circular in nature

  • Shipping materials are supplied through noissue. and we are part of their Eco-Packaging Alliance.

SHIPPING

Our company makes made to order product, which means we begin the production once you order. This limits the waste as it ensures all product that is made goes to someone. However, please expect that shipments take 30 days from order placement.

EXCHANGES & RETURNS

Chose the wrong size or just not fitting quite right? We are happy to offer you store credit, exchange, or adjusting the fit. Exchanges must be requested within 30days of arrival and product must be in original condition.

As we have limited colors, please know we cannot guarantee that you an exchange will be in the exact same color. Please email us, see the contact information below, for more information or to request the exchange. Please note we will only offer cover the cost of shipping and handling for the first domestic exchange and any subsequent exchanges will be at your expense. For international exchanges the cost of shipping and handling we do not cover the cost.

Please note all sale items are final sale.

REPAIRS

We offer repairs! This is something we are trialing out, so details may change. As a sustainable brand supporting the continual use/re-use of our garments, well its a must. To request a repair please email your request, information below.

CUSTOM

If you are interested in requesting a custom piece or custom fit, we would love to support! For requests on custom pieces please send an email with your idea and potential request below and we will follow up regarding price and possibility. Custom fits are $50 more and can be requested during purchase.

CONTACT

Please send us an email if you would like to request a repair or exchange, have a question, or are interested in a custom fit or custom piece

EMAIL: west.of.contact@gmail.com

INSTAGRAM: WEST.OF

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